Withdrawal Policy
Last updated: March 2026
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day of conclusion of the contract.
To exercise your right of withdrawal, you must inform us
MAILRIVA
Schliemannstr. 41
10437 Berlin
Germany
Email: mm@rekombination.de
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Early expiry of the right of withdrawal for digital content
The right of withdrawal expires for a contract for the supply of digital content which is not supplied on a tangible medium if the Provider has begun performance of the contract after the Customer has
- expressly consented that the Provider begins performance of the contract before expiry of the withdrawal period, and
- confirmed their awareness that, by giving such consent, they lose their right of withdrawal upon commencement of performance of the contract (Section 356(5) of the German Civil Code, BGB).
Since the premium passes offered by MAILRIVA constitute digital content that is provided immediately after conclusion of the contract at the Customer's express request, the right of withdrawal may expire prematurely under the conditions set out above.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To:
MAILRIVA
Schliemannstr. 41
10437 Berlin
Germany
Email: mm@rekombination.de
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the purchase of the following digital content/the provision of the following service (*):
Ordered on (*) / received on (*): _______________
Name of consumer(s): _______________
Address of consumer(s): _______________
Date: _______________
Signature (only if this form is notified on paper): _______________
(*) Delete as appropriate.
Disclaimer: This withdrawal policy is provided under German consumer protection law. The binding version is the German version.